Customer Care Executive (Male candidates preferred)

SafeNet is a global leader in information security. Founded more than 25 years ago, the company provides complete security utilizing its encryption technologies to protect communications, intellectual property, and digital identities, and offers a full spectrum of products, including hardware, software, and chips. UBS, Nokia, Fujitsu, Hitachi, Bank of America, Adobe, Cisco, Microsoft, Samsung, Texas Instruments, the U.S. Departments of Defense and Homeland Security, the U.S. Internal Revenue Service, and scores of other customers entrust their security needs to SafeNet. For more information, visit www.safenet-inc.com.
Designation Customer Care Executive (Male candidates preferred)
Job Description
- Customer Care-Executive / Order Administration-Executive

- Responsibilities include but are not limited to: Processing Orders, contracts, Returns etc using ERP Software, maintains viability of customer information in Customer Master Database.

- Co-ordination with different departments to meet the needs of Internal / External Customers

- Responsible for updating customer Database in CRM Software

- Responsible for interfacing with internal and external customers prior to and/or after sale. Develops and maintains positive customer relations keeping in mind customer sensitivity while coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Assists in revenue generation through quotes and closure of service offerings.



Desired Profile
- Position requires a minimum of 1-3 years of Order Processing, Customer Service or Vendor Support Positions using some ERP / CRM Software

- Person must have a Bachelor’s Degree and Basic Course in Computers including MS-Office

- Excellent Computer Skills, Word, Excel, Outlook and Proficient with ERP/CRM Systems.

- Good written and verbal English Communication skills.

- Willing to work in night shifts.

- Extremely high levels of data processing accuracy

- A strong customer orientation and the ability to provide customers both internal and external only the most appropriate responses under all circumstances. Extremely organized, capable of multitasking multiple customer issues at any one time. A team player, flexible, willing to learn new skills and share their knowledge with others in the department. Ability to see the big picture always striving to improve processes without jeopardizing accuracy.

- Positive attitude.

- Good Learning Skills.

- Prior Navision or Onyx experience preferred.

Experience 1 - 3 Years
Industry Type IT-Software/ Software Services
Role Associate/Sr. Associate -(NonTechnical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Noida
Keywords Customer Support,Transaction processing,Order Processing
Contact Meena Pratibha
SafeNet Infotech Pvt Ltd
Website http://www.safenet-inc.com
Job Posted 18 Jan
Reference CCE-Nauk